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Customer Success Manager

Remote

Posted at 2025

About the role

We are looking for a “Customer Success Manager” with the following qualifications:

Profile / Qualifications

• Strong foundational knowledge of CI/CD concepts and modern software delivery practices.
• Hands-on experience working with mobile platforms (iOS/Android) and mobile development workflows.
• English speaking proficiency at minimum B1 level, able to communicate verbally with customers.
• Ability to analyze and interpret build logs, pipeline outputs, and error messages to identify root causes.
• Intermediate knowledge of scripting for automation and troubleshooting (e.g., Bash, Ruby, etc.).
• Familiarity with Git-based version control systems and common workflows.
• Experience with third-party integrations such as source repositories, artifact management, distribution tools, and related ecosystems.
• Strong ability to write technical documentation clearly and accurately.
• Analytical mindset with a systematic approach to investigating issues that are hard to reproduce.
• Ability to collaborate closely with Engineering and Product teams to escalate issues effectively and track resolution.
• Strong communication skills to provide clear, structured explanations while maintaining technical accuracy.
• Customer-first mindset with a proactive, solution-oriented approach.
• Fast learner who can adapt quickly in a dynamic product environment.
• Ability to plan, execute, and track UAT (User Acceptance Testing) activities and results.

Responsibilities

• Managing customer onboarding and ongoing success for Appcircle users, ensuring effective adoption of the platform.
• Troubleshooting technical issues and providing actionable guidance to customers.
• Coordinating escalations with Engineering and Product teams, ensuring issues are properly documented, prioritized, and followed through to resolution.
• Planning and managing UAT activities when required; tracking progress and communicating outcomes.